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I-Kepoh Aduan Awam

Aplikasi Mobile iKepoh

Aplikasi Mobile iKepoh merupakan satu inovasi baharu yang dibangunkan oleh KPKT untuk memberi kemudahan kepada orang awam bagi membuat sebarang aduan kepada Majlis Daerah Yan melalui mobile.

Objektif Aplikasi Mobile iKepoh

  • Menjalin hubungan akrab PBT dan rakyat melalui penyediaan saluran aduan yang mesra pengguna dalam memberi perkhidmatan terbaik kepada rakyat; dan
  • Pemantauan dan pengurusan aduan lebih berkesan kepada pengurusan atasan PBT dan KPKT melalui satu sumber sistem yang sama dan mudah dicapai.

Fungsi Aplikasi Mobile iKepoh

  • Membenarkan penghantaran aduan bergambar beserta lokasi secaraMobile;
  • Memberi maklumbalas kepada pengadu dengan lebih responsif; dan
  • Memantau statistik aduan oleh PBT atau JKT melalui dashboard yang disediakan dengan lebih efisien.

 

Maklumat Lanjut Sila Layari Website Berikut : KLIK DISINI

Yan District Council Client Service  KPI Measurement for 2013

Key Performance Indicator
(KPI)
(a)
 Approval of temporary building permit
(b)
Issuance of petty trader licence
(c)
Issuance of temporary petty trader licence
(d)
Approval of advertisement licence
(e)
Approval of building amendment / addition plan
 
(f)
Approval of transfer of title for holdings
 
Total
(a+b+c+d+e+f)
Target (Days) 30 9 7 3 30 3
January Received (no) 0 0 257 0 1 6 264
Resolved (no) 0 0 257 0 1 5 263
February Received (no) 0 0 383 22 5 3 413
Resolved (no) 0 0 383 22 5 2 412
March Received (no) 0 0 139 22 4 6 171
Resolved (no) 0 0 139 22 3 0 164
April Received (no) 0 0 23 28 0 4 55
Resolved (no) 0 0 23 28 0 3 54
May Received (no) 0 0 1 28 0 1 30
Resolved (no) 0 0 1 28 0 4 33
June Received (no) 0 0 34 47 4 0 85
Resolved (no) 0 0 34 47 4 1 86
July Received (no) 0 0 0 82 0 3 85
Resolved (no) 0 0 0 82 0 1 83
August Received (no) 0 3 209 150 0 3 365
Resolved (no) 0 3 209 150 0 2 364
September Received (no) 0 0 0 13 1 0 14
Resolved (no) 0 0 0 13 0 0 13
October Received (no) 0 0 21 22 0 4 47
Resolved (no) 0 0 21 22 0 2 45
November Received (no) 0 1 0 72 2 6 81
Resolved (no) 0 1 0 72 2 5 80
December Received (no)
0
0
0
108
0
3
111
Resolved (no)
0
0
0
108
0
3
111

Overall

Total

Received (no) 0 4 1067 594 17 39 1721
Resolved (no) 0 4 1067 594 15 28 1708
Last Updated: Sunday, 20 September 2020 - 8:21am